In the year or so that I’ve had service with Comcast, they’ve screwed up my billing at least three different times. I’m getting pretty frustrated at this point. I thought it was pretty basic to set someone up on a plan and then let it go for a few months, but evidently not.

The first time, somehow my properly-set-up internet payments weren’t going through consistently. A (wonderful, very persistent) rep from my credit union had to call them multiple times over the course of several weeks in order to find the lost payments. They never explained what the problem was, so now I pay them through another mechanism.

The second time, they billed me more than they said after I started getting internet with them. I was supposed to be getting the deal where cable combines with internet, but they billed for full charges on the internet instead.

Then recently I dropped my cable. Conveniently, doing this allowed me to enter into a new deal for Internet, where I was able to get “better” service for less money. I say “better” because I don’t notice any difference. The first month they had all the corrections on it, so I ended up overpaying, and now they’ve tried to change it to $29.99 instead of $19.99.

They keep telling me I should just pay the full amount and they’ll credit it back. Like hell. At this point, they don’t get my money until they prove that they’re supposed to.

I have to say though, almost every time I’ve complained, I’ve been able to resolve things on their live chat, and the people are always quite willing to admit the error and give me my money back. So it could be worse.